Sound Executive Technologies LLC. strives to meet the highest standards of customer service in the industry. With this purpose in mind, all reasonable efforts are taken to create a successful relationship with our customers. Because we believe our success is directly tied to the success of our customers it is necessary to set out the following:

1. Sound Executive Technologies is located in the Puget Sound area of Washington so delivery of services which require client visits, onsite delivery, etc. are limited to that geographical area. In the circumstance that a customer wishes delivery outside that geographic area, Sound Executive Technologies reserves the right to direct the customer to a WISE® licensed consultant that serves their locality. Our effort here is to ensure that all customers get prompt service.

2. Since the beginning of Hubbard® Management Technology, there have been WISE licensed vendors and consultants who have worked to make the subject available in its most relevant and convenient forms so businesses and individuals could get the best possible results. These WISE licensed companies have created books, courses and software based fully on the standard application of Mr. Hubbard's breakthrough technology. Sound Executive Technologies, LLC. has formed relations with these providers in order to make their products and services available to our clients. Sound Executive Technologies, LLC. shares customer information with these providers as needed to ensure the best possible service to the customer. Beyond that limited circumstance, all customer information is kept under strictest confidence. Customers with service or technical support issues are directed to the individual provider's technical support department to ensure they receive the most direct help possible with their concerns.

3. It should be recognized that Sound Executive Technologies is neither a law office nor an accounting agency and does not dispense legal nor financial advice. In any case where legal or financial advice is warranted the customer is directed to contact their own legal or accounting professionals.

4. Sound Executive Technologies, LLC endeavors to provide the very best in customer service. In the event an area of dispute should arise, Sound Executive Technologies will make every reasonable effort to resolve the issue in a quick and mutually agreeable manner. Any irresolvable dispute shall be addressed through mediation. If an agreement is not obtained through mediation, the dispute shall be settled through arbitration. If an arbitrator cannot be agreed on by the parties, both parties will select an arbitrator who will meet and choose a final arbitrator who will do the arbitration. The costs of the arbitration will be part of the arbitrator's decision. Any judgment reached through mediation or decided by the arbitrator will be enforceable in any court having jurisdiction and shall be binding on both parties. Sound Executive Technologies, LLC's liability will in no case exceed the total amount paid.